Don't be shy —
we're here to help.
Our Commitment to You
Here at Rest, we like to keep things simple. We believe that happy parents make the world a better place. We believe in making our products easy and fun to use. And we believe that if you need to contact us, well, that should be simple, too.
Email us any time at firstname.lastname@example.org and someone from our team will reply back as soon as we can. Or give us a call at 877.415.MIMO (877.415.6466). But some of us are parents, and most of us need sleep too (except for Thomas, who’s our resident robot), and all of us have families, so to make it easy on you, our goals for responding to you are as follows:
Replying to your first email: 24 hours
Resolving your issue: 48 hours
Weekdays: 8:30am – 10:30pm ET
Saturday: 10:00am – 3:00pm ET
- What’s in the box?
Congrats on getting your Mimo, the world’s smartest infant monitor. So what do you have in that beautiful box?
If you purchased (or were lucky enough to be gifted) a starter kit, then in the box is:
- 3 organic cotton kimonos (0-3 month, 3-6 month, 6-12 month sizes)
- 1 Lilypad (charger and base station)
- 1 Turtle (low-power Bluetooth transmitter)
- 1 USB cable and wall charger
- 1 audio cable (for Android programming)
If you have a refill kit, then you’ve got:
- 2 organic cotton kimonos of one size (0-3 month, 3-6 month, or 6-12 month).
- What’s the optimal room setup for Mimo?
We know each Mimo setup is different - you may be co-sleeping with your baby, your baby may be in her own room, you may use a moses basket or a crib. We’ve designed the Mimo to adapt to your setup, but there are a few best practices that we recommend implementing to ensure that your Mimo operates smoothly and effectively.
- The ideal distance between the Turtle and Lilypad is less than 5 feet.
- If the Turtle is charging on the Lilypad, and you’re ready to move it to the kimono to begin your sleeptime routine, we recommend doing so in the same room as the Lilypad. This ensures the connection between the Turtle and the Lilypad remains strong.
- For multiples, we recommend placing the Lilypad in between the two cribs/bassinets - again, keeping a minimal distance between the Turtles and the Lilypad.
- What’s the optimal network setup for Mimo?
We know there’s a lot of nuances to home internet, so here we’ll provide a brief outline of our best practices and optimal network settings to ensure your Mimo operates as successfully as possible.
- Network mode: b or g. Unfortunately, at this time, the Mimo does not work with network mode n, but that will be changing in the coming months.
- Security type: while the Mimo works well with all security types (i.e. WPA, WPA2 Personal, WEP, WEP64), we highly recommend WPA2 personal - it’s the strongest security protocol out there!
- Network band: 2.4GHz. The Mimo cannot connect to a 5GHz network band, and may even get occasionally confused if you’re operating a dual band network. Just make sure the settings between 2.4GHz and 5GHz bands are different if you are indeed operating a dual band router, and that the Mimo is connected to the 2.4GHz band.
- How do I share the Turtle?
Ok, so you’ve set up your Mimo, you’ve got the app installed on your phone, and you’re ready to get some sleep. So how do you make sure your husband/wife/partner can also see what’s going on with your baby?
Simple: in the top right-hand corner of the Live Monitor screen, tap the button if you’re an iOS user, or the if you’re an Android user. That generates a link that can be sent to your husband/wife/partner (even the babysitter!).
A few things to keep in mind:
- You can share with as many devices as you’d like.
- The API link expires 24 hours after it’s generated (though you can always create a new one by tapping on the / button again).
- Only the owner of the Turtle - aka, the phone on which the Turtle was first setup - can share a Turtle (it’s a security measure to ensure access to your baby’s Mimo data stays in the right hands), so if you’re not the owner and you try to share the Turtle, you’ll receive an error saying that you’re not cool enough.
- The Turtle is on my baby, but the app reads "Not connected". What gives?
If your app is reading Not Connected, it could either be your Turtle or your Lilypad that is not connected. The easiest way to tell is to check the lights on the bottom of your Lilypad.
- If the lights on the Lilypad are red: the Lilypad has become disconnected from your WiFi (e.g., your network had a burp) or the Lilypad has lost connection with the serve. Try unplugging the Lilypad, waiting about 10 seconds and then plugging it back in - and maybe trying this a few times. The lights should turn green.
- If the lights on the Lilypad are green: then your Turtle has disconnected. As a fix, try moving the Lilypad closer to the baby, or pop the Turtle off the kimono, place it onto the Lilypad for about 10 seconds, then place it back on the kimono.